Business · Managed services
Managed service plans
Three levels, priced per user per month. No minimum seat count, no three-year term, and no charge for the conversation about which one you actually need.
For businesses with someone technical in-house who needs backup rather than replacement.
- Unlimited remote support during business hours
- Patch management for Windows and third-party software
- Endpoint protection, managed and monitored
- Asset and licence inventory
- Response target: next business day
For businesses with no internal IT, where things need to simply work.
- Everything in Essential
- 24/7 monitoring of servers, network and backups
- Microsoft 365 tenancy administration and licensing review
- Managed backup with tested restores
- Network and firewall management
- Response target: 4 business hours
For businesses where an hour of downtime has a number attached to it.
- Everything in Managed
- Disaster recovery plan with agreed RPO and RTO, tested twice yearly
- Replication and failover for critical systems
- Scheduled on-site hours each month
- Quarterly technology planning and budget forecasting
- Response target: 2 business hours
What is not in these plans
Project work is quoted separately — a server build, a cabling job, a wireless deployment, a migration. Bundling those into a monthly figure sounds tidy and means you pay for them whether or not you need them that year. Hardware and third-party licensing are billed at cost, with no margin added.
If none of these fit
Plenty of businesses do not need a managed plan at all. If you have five machines and a stable setup, paying monthly for support you rarely use is worse value than calling when something breaks. That answer is available here too, and it will be given before a contract is.
Not sure where to start?
Describe what is happening, or what you are planning. Estimates are free and the first conversation is with the engineer who would do the work — not a salesperson working from a script.
Get a quote616-534-4325info@nexgenit.us
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